Cancellation and missed sessions: 

XIP is a private training facility that requires the purchase of a training package to secure your spot in a specific group or a time slot with a trainer/coach at XIP.  If you are out sick, on vacation or can't make it to your session you are still charged for that session.  If XIP is closed for holidays or some natural disaster, such as these pesky floods, or a trainer is out sick and we can't cover your time slot you will not be charged for that session.  We do offer opportunities for all members to make up missed sessions, both in person and online.  Please read details below that apply to your training package.

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Personal Training Athletes:
If you know you will need to miss an upcoming session you can request, in advance, that your trainer provide an at home or on the road training session for you to complete while you're away.  You are charged for the session whether you elect to take the at home program or not as you have purchased that time slot with your trainer.  We also provide all of our members with access to our online platform that is chock full of at home, minimal gear training programs that you can access through an app on your phone or device when you are absent.  

 

Semi Private Athletes: 

If you miss a session you can make it up by joining one of our large group classes listed below within the same week.  We don't carry these make up sessions over to future weeks.  The makeup options are large group sessions, so you will not be able to complete your personalized program during that time.  If you are leaving on vacation or out sick you are still charged for your time slot and as a result, we will not fill that slot in your absence.  If you elect not to pay while away, XIP can fill the slot in your absence and you may have to switch to a different slot when you return.  You can also talk to your trainer/coach about making up the session on your own at XIP at a time that doesn't interfere with other sessions.  All semi private athletes have access to our members online platform.

 

Large Group/Bootcamp Athletes:

If you miss a session you can make it up during one of the classes listed below within the SAME week.  If you miss a Friday or a Saturday class you're outta luck.  We don't carry these over to future weeks.  All Large group athletes have access to our members online platform.

 

Small Group Athletes (3-5 individuals): 

If you miss a session you can make it up during one of the sessions listed below within the same week.  The makeup sessions are large group classes and not your normal small group program. All small group athletes have access to our members online platform.

 

Current Makeup Times:  Please know that availability can change based on class size so be sure to check with your trainers before coming in.  Our Mon/Wed 5:30pm class is now full and no longer a make up option. 
Mon/Wed - 8 or 9am  

Mon/Wed - 12-12:30pm

Friday - 5:30pm 

Tues/Thurs - 6am

 

Online Platform:

All members have access to our members only online platform that includes many months worth of at home training resources and self care opportunities.  Current members, please email info.xiptraining@gmail.com to receive access to this platform.

 

🚨Payment: Please pay your invoice in a timely manner. You can pay online at the Quickbooks link we send to you or bring a check or cash and avoid the cc fee. Payment is due at the start of your training package as this guarantees your training slot. 

 

**We do offer discounts for those who want to pay ahead for training.  Please reach out to candice.xip@gmail.com to inquire about 6 month packages discounts.

 

As always, we're here to help answer questions, so don't hesitate to reach out at any time!  Thank you for your continued hard work and dedication to your fitness and performance and to XIP!

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BOOTCAMP PUNCHCARD POLICIES

​Punchcards are subject to availability.   

10 punches must be used in three months. Please contact us with any questions!
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HOLIDAY CLOSURES:  You are not charged for training that falls on holiday closures.
XIP is CLOSED on the following holidays: 

Independence Day (July 4th)
Thanksgiving Day

The day after Thanksgiving

Christmas Eve
Christmas Day

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